Keeps supported reviews from sitting unanswered. Writes in your approved voice; sensitive or negative cases pause for a person.
Supported reviews come in → a draft or published reply goes out → sensitive or negative cases pause for human review.
“Fast, friendly service.”
Drafted thank-you reply, published same day.
“Good work, a bit pricey.”
Drafted balanced reply, approval requested.
“Took longer than expected.”
Drafted acknowledgment plus a summary of the fix.
Safety or billing dispute
Paused, routed to the owner. No auto-publish.
Threat of legal action or defamation claim
Paused, routed to the owner.
Response coverage, approval rate, and average time-to-reply.
Explore other roles on the role catalog, or read more about how human control works.